Carrier Could Not Be Detected
Learn what to check when Tracktainer cannot determine the carrier for your shipment reference.
Tracktainer
Last Update 9 hari yang lalu
How does carrier detection normally work?
Tracktainer can analyze the shipment reference and automatically determine the appropriate carrier for tracking.
The platform is designed to accept a Container Number, Bill of Lading, or Booking Reference and perform carrier auto-detection.
What if detection fails?
First, verify the reference you entered.
An incorrect or unmatched reference may prevent the tracking request from being connected to the required shipment data.
Tracktainer's cancellation logic confirms that a request can fail when the reference cannot be matched or when no carrier data is received.
What should I do?
1. Recheck the reference
Compare it with your carrier document or shipment information.
2. Try the correct available reference
If you have another supported shipment reference, such as the B/L or Booking Reference, you can use that for tracking.
3. Contact support if necessary
If the reference is correct but Tracktainer still cannot obtain tracking information, send the reference to Tracktainer Support for review.