My Shipment Is Not Updating
Understand why your shipment information may remain unchanged for a period of time.
Tracktainer
Last Update há 9 dias
Why hasn't my shipment changed?
Shipment tracking does not necessarily generate a new event every time you check it.
Tracktainer monitors active shipments frequently throughout the day and updates tracking information when new data becomes available.
If no new shipment information has been received, the existing tracking details may remain unchanged.
Check the current shipment status
Different statuses can explain why no new information is appearing.
Pending
Tracktainer has received the request but is still waiting for carrier data.
Planned
Voyage information is available, but the planned movement may not have started yet. The current Planned notification, for example, contains future departure and arrival dates.
In Transit
The shipment is moving through its route and may remain In Transit until another relevant event becomes available.
Completed
Tracking has finished, so additional updates are not expected.
Cancelled
Tracktainer is no longer monitoring that tracking request.
Do I need to submit the shipment again?
Usually, no.
If the shipment is still active, allow Tracktainer to continue monitoring the existing tracking request.
When should I contact support?
Contact support if:
The reference is correct
Tracking is active
You believe important shipment data is missing
The information remains inconsistent with the shipment you are following
Include the shipment reference when contacting support.