Tracking Was Cancelled
Understand why Tracktainer may stop a tracking request.
Tracktainer
Last Update 9 วันที่แล้ว
Why was my tracking cancelled?
Tracktainer currently identifies three possible reasons:
The reference could not be matched
Tracktainer could not associate the submitted reference with the required shipment information.
No carrier data was received
The tracking request did not receive the carrier information needed to continue.
Tracking was stopped manually
The tracking request was intentionally stopped.
These reasons are explicitly listed in Tracktainer's cancellation notification.
Does this mean my actual shipment was cancelled?
No.
A Cancelled status in Tracktainer refers to the tracking request.
It does not necessarily mean the carrier has cancelled the physical shipment, booking, or container movement.
Will Tracktainer continue sending updates?
No.
Once the Tracktainer tracking request is cancelled, further updates will no longer be received under that request.
What should I do?
Check the shipment reference carefully.
If it was entered incorrectly, create a new tracking request using the correct reference.
If the reference is correct and you believe tracking should be available, contact Tracktainer Support.