Troubleshooting Tracktainer

 

Before contacting support
Most tracking issues fall into a few common situations:

• 
  Tracking is still Pending
  


• 
  Tracking has been Cancelled
  


• 
  The shipment reference cannot be matched
  


• 
  Carrier information is not yet available
  


• 
  Shipment information has not changed
  


• 
  ETA has changed
  


• 
  Individual containers within a booking have different progress
  

A Pending request means Tracktainer has received the tracking request and is waiting for carrier data.

A Cancelled request means tracking has stopped because the reference could not be matched, no carrier data was received, or tracking was stopped manually.

First things to check
Before trying again:

1. Check your shipment reference

Make sure the Container Number, Bill of Lading, or Booking Reference is entered correctly.

2. Check the current status

Look for Pending, Planned, In Transit, Arrived, Completed, or Cancelled.

3. Open the full tracking details

Review the complete tracking record rather than relying only on the summary status.

4. Avoid submitting the same reference repeatedly

If the tracking request has already been received and is Pending, Tracktainer is already waiting for carrier information.