Why Is My Shipment Not Updating?
Understand why tracking information may appear unchanged for a period of time.
Tracktainer
Last Update há 9 dias
Shipment information may not change continuously
Tracktainer displays shipment information based on the tracking data available for the shipment.
This means a shipment does not necessarily receive a new event every time you open the dashboard.
Updates appear when new shipment information or milestones become available.
Tracktainer continues following shipment progress
Once tracking data is available, Tracktainer can update you when important events occur.
For example, a voyage can first be marked Planned, with scheduled departure and arrival dates.
Later, the shipment may move through additional stages such as:
In Transit
Arrived
Completed
The existing Tracktainer arrival notification, for example, informs the user when the shipment reaches the Port of Discharge and states that further shipment-progress changes will continue to be communicated.
What should I check?
If your shipment appears unchanged:
Check the current status
The shipment may still be waiting for its next tracking event.
Open Full Tracking Details
Review the available route and shipment information rather than relying only on the dashboard summary.
Check whether tracking is Pending
If the request is still pending, Tracktainer is waiting for carrier data.
Check whether tracking was Cancelled
Cancelled tracking requests no longer receive updates.
What does Completed mean?
If the shipment status is Completed, there are no additional tracking events expected under that tracking record.
Tracktainer's completed notification states that all tracking events have been received and tracking is closed.
So a completed shipment not receiving further updates is expected behavior.
Still expecting an update?
If the shipment is active, the reference is correct, and you believe important tracking information is missing, contact Tracktainer Support.
Include your shipment reference so the tracking request can be reviewed.