Why Was My Tracking Cancelled?
Understand why a tracking request may be cancelled and what you can do next.
Tracktainer
Last Update há 9 dias
What does Cancelled mean?
If a shipment is marked Cancelled, Tracktainer has stopped tracking that request and no further updates will be sent for it.
Your existing Tracktainer cancellation notification defines three possible reasons:
The shipment reference could not be matched
No carrier data was received
Tracking was stopped manually
1. The reference could not be matched
Tracktainer may be unable to associate the reference you entered with a valid shipment.
Check that your:
Container Number
Bill of Lading
Booking Reference
was entered correctly.
2. No carrier data was received
A valid-looking reference does not always guarantee that tracking information is available.
If Tracktainer cannot receive the required shipment data, the tracking request may eventually be cancelled.
3. Tracking was manually stopped
Tracking can also be intentionally stopped.
Once tracking has been cancelled, the system will no longer send shipment updates for that tracking request.
Can I still view the shipment?
The cancellation notification directs users to the dashboard for additional details and provides access to:
View Full Tracking Details
What should I do?
If you did not intentionally stop tracking:
1. Check the shipment reference
Make sure the container, B/L, or booking number is correct.
2. Review the tracking details
Open the shipment from your dashboard.
3. Try again if necessary
If the original reference was incorrect, create a new tracking request using the correct reference.
4. Contact Support
If the reference is correct but tracking continues to be cancelled, contact Tracktainer Support.